Public Service Coproduction During the COVID-19 Pandemic: A Systematic Review

The public services coproduction is an important way to prevention and control the COVID-19. This article presents a systematic review of research on public service coproduction during the COVID-19 pandemic. It analyses the antecedents and outcomes of public service coproduction. The results show that the antecedents include organizational/institutional capabilities, engagement/involvement of citizens, effective collaboration and relational context, representatives, digital enabled services, individual capabilities. And the outcomes are quality of life, satisfaction and behavioral intentions, well-being and government governance capacity. Most studies focus on the identification of influential factors, while hardly any attention is paid to the outcomes. Future studies could focus on outcomes of coproduction processes; more quantitative studies should be concerned, such as case study, field study, etc.

Keywords: Coproduction, Covid-19, Citizen, Public Service, Systematic Review.